Welcome to PlanGi's Shipping Policy. Here, we detail our methods, packaging, and costs to ensure transparency and build trust with our customers. We strive to provide a seamless shipping experience for all our gardening products.We are committed to delivering your orders safely and promptly. Our straightforward approach aims to make your online plant shopping experience a pleasant one.Elevate your home with our curated indoor plants – low-maintenance, stylish, and delivered right to your door. Start your green journey today!

1. Shipping Policy

Shipping Locations

• We currently ship nationwide across India.

• Cash-on-Delivery (COD) is available in select locations. You will be notified during checkout if COD is applicable for your area.

Shipping Charges

• Standard Shipping: A flat shipping rate of 129 will be applied to all orders.

• Free shipping is available for orders over ₹699

• For bulk or custom orders, shipping rates may vary. Any additional shipping charges will be notified during checkout.

Shipping Time

• Orders are processed within 1-2 business days after payment confirmation.

• Standard shipping takes 3-7 business days depending on your location.

• Please note, delivery times may be impacted during peak seasons or due to uncontrollable circumstances like natural disasters, courier delays, or holidays.

Packaging

• Our plants and products are packed with utmost care to ensure they arrive in perfect condition. We use secure, eco-friendly packaging to protect your order during transit.

Tracking Your Order

• Once your order is shipped, you will receive an email or SMS with your tracking details.

• You can track your package via the provided link or by visiting the Shiprocket tracking portal.

Delivery Liability

• While we strive to deliver within the estimated timeframe, we are not liable for any delays caused by external factors once the package has left our facility.

Failed Deliveries

• If an order is undeliverable due to an incorrect address, absence of recipient, or refusal to accept the package, the shipping charges will not be refunded.

• Re-shipping the order will incur additional shipping charges.

2. Cancellation Policy

• Orders can be canceled within 24 hours of placing the order, provided that the order has not yet been shipped.

• To cancel an order, please contact us at support@plangi.in with your order number.

• Once the order has been shipped, cancellations are no longer possible.

• If the cancellation is accepted, a full refund will be issued within 5-7 business days.

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3. Refund & Return Policy

Our return policy is designed to give you peace of mind when purchasing from PlanGi. If you've had a change of heart or are dissatisfied with a product, we've got you covered. We believe in building trust and confidence with our customers, and our refund and exchange policy reflects that commitment.At PlanGi, we understand the importance of your satisfaction. Our aim is to ensure that your experience with us is nothing short of exceptional. Elevate your home with our curated indoor plants – low-maintenance, stylish, and delivered right to your door. Start your green journey today!

Plants (Perishable Goods)

• We do not accept returns for live plants as they are perishable and require proper care.

• If you receive a damaged or incorrect plant, please notify us within 24 hours of delivery by emailing [Your Support Email] with a photo of the issue. We will investigate and, if eligible, offer a replacement or refund.

Non-Plant Items (Gardening Products)

• For non-plant items, returns are accepted within 7 days of delivery, provided the product is unused and in its original packaging.

• To initiate a return, please contact us at support@plangi.in for return instructions.

Refunds

• If your refund request is approved, the amount will be processed and credited back to your original payment method within 7-10 business days.

• Shipping charges are non-refundable unless the issue is a result of our error (e.g., wrong or damaged product).

4. Damaged or Incorrect Products

• In case of receiving damaged or incorrect products, please notify us within 24 hours of delivery with photos of the product and the packaging.

• We will offer a replacement or refund after evaluating the situation.

5. Customer Support

For any shipping-related issues, cancellations, refunds, or other queries, feel free to contact our customer support at Support@plangi.in or call us at 96336677791. Our team will be happy to assist you.

Dispute Resolution
In case of any disputes, we are committed to resolving them amicably. If necessary, disputes may be escalated to the jurisdiction of the courts in Bangalore.